Frequently Asked Questions
1. What products does Myridian sell?
Myridian offers outdoor camping products and practical outdoor tools, including outdoor folding tables and chairs, camping lights, coolers, barbecue racks, mosquito repellent products, and other outdoor accessories.
2. How long does it take to process my order?
Orders are usually processed within 1–3 business days after payment is successfully completed.
Orders are not processed on weekends or public holidays.
3. How long does shipping take?
Estimated delivery time is usually 7–15 business days, depending on your location, shipping carrier, product availability, and logistics conditions.
Delays may occur due to weather, holidays, customs inspection, carrier delays, or incorrect shipping information.
4. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with tracking information if tracking is available.
You can use the tracking number to check your delivery status on the carrier’s website.
5. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at:
support@myri-dian.com
We will try our best to help, but we cannot guarantee changes once the order has been processed or shipped.
6. Can I cancel my order?
If your order has not yet been processed or shipped, we may be able to cancel it.
Please contact us as soon as possible at:
support@myri-dian.com
If the order has already been shipped, it cannot be canceled. You may follow our return process after receiving the item.
7. What should I do if I receive a damaged or defective item?
Please contact us within 7 days of delivery at:
support@myri-dian.com
Please include your order number and clear photos or videos showing the damaged, defective, or incorrect item. We will review your case and provide a suitable solution, such as replacement, refund, or other assistance.
8. What is your return policy?
We accept return requests within 30 days after the delivery date.
To be eligible for a return, the item must be unused, undamaged, uninstalled, and in its original packaging with all accessories, manuals, parts, and labels included.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
9. Who pays for return shipping?
If the return is caused by our mistake, such as receiving the wrong item, a defective item, or a damaged product, we will help resolve the issue and may cover the return shipping cost depending on the situation.
If the return is due to personal reasons, such as changing your mind, ordering the wrong item, or choosing the wrong size or model, the customer may be responsible for return shipping costs.
10. When will I receive my refund?
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
11. What payment methods do you accept?
We accept payment methods displayed at checkout. Payments may be processed securely by third-party payment providers such as Stripe or other secure payment services.
12. Do you store my credit card information?
No. We do not directly store your full credit card number or complete payment details on our website.
Payment information is handled securely by the payment provider according to their own privacy and security policies.
13. Are your products suitable for outdoor use?
Yes. Our products are selected for outdoor activities such as camping, picnics, backyard gatherings, fishing, travel, barbecue use, and other outdoor occasions.
Please use each product according to its intended purpose and safety instructions.
14. How can I contact customer service?
You can contact us using the information below:
Myridian INC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@myri-dian.com
Phone: +1 929 286 4276
Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday, Sunday, and public holidays: Closed
We usually respond within 1–3 business days.